Plans include masking requests. Managed AI credits are intentionally small for evaluation, while production model usage should run through BYOK, customer provider accounts, or prepaid top-ups.
Monthly self-serve billing
Prices below are billed monthly. Annual billing is not available through self-serve checkout.
Sandbox
Sandbox access for validating the masking flow.
solo evaluator
sandbox path
1 user included
1,000 masking requests / month
£1 managed AI credit
Single evaluator seat only; move to Starter or Team for shared workspace access.
Personal evaluation history only.
API only
Shield-only API/SDK access for teams that bring their own LLM. Send text to NeutralAI for masking, then pass the masked result to your own LLM.
API/SDK developer bringing their own LLM
per month
+ VAT where applicable
1 user included
10,000 masking requests / month
Customer-owned model spend
Single API/SDK seat only; move to Starter for the hosted chat UI, browser extension, and managed LLM proxy.
We process raw text only to mask it and do not store it; we retain only the reversible token map in an encrypted, TTL-bound vault — and we never touch your LLM call.
Start controlled
Fixed monthly plan for one lawyer or evaluator who needs personal history, not a shared workspace.
solo lawyer or individual evaluator
per month
+ VAT where applicable
1 user included
10,000 masking requests / month
£3 managed AI credit
Starter includes one named user. Extra seats are not sold on Starter; move to Team for shared audit history.
Personal history only.
Most teams land here
Workspace plan for small legal teams that need shared audit visibility without Business governance overhead.
small legal team
per month
+ VAT where applicable
5 users included • £15/extra user (per month)
100,000 masking requests / month
£10 managed AI credit
Five users are included. Self-serve supports up to 15 total users; after that the recommended path is Business.
Shared audit dashboard and team usage history.
Scale safely
Workspace plan for growing firms that need matter-aware governance, reviewer controls, and export-safe reporting.
growing firm or LegalTech team
per month
+ VAT where applicable
20 users included • £12/extra user (per month)
500,000 masking requests / month
£25 managed AI credit
Twenty users are included. Self-serve supports up to 50 total users; above that the path is Enterprise.
Matter grouping, reviewer role, policy controls, retention controls, and export-safe reports.
Governed rollout
Custom commercial path for regulated organisations that need SSO, integrations, retention controls, or private deployment.
larger regulated organisation
Commercial review and rollout planning
Custom seats
Custom masking requests / month
Customer-owned model spend
Seats, governance controls, and billing are defined in contract.
SSO, SIEM/webhooks, custom retention, and private deployment.
| Capability | Free | Developer | Starter | Team | Business | Enterprise |
|---|---|---|---|---|---|---|
| Included users | 1 | 1 | 1 | 5 | 20 | Custom |
| Extra seats | No | No | No | £15/user per month | £12/user per month | Custom |
| Self-serve user cap | 1 | 1 | 1 | 15 total | 50 total | Contact sales |
| Masking requests | 1,000 | 10,000 included (top-ups extend) | 10,000 | 100,000 | 500,000 | Custom |
| Managed AI credit | £1 | None (BYO LLM) | £3 | £10 | £25 | Custom or none |
| Provider spend model | Managed sandbox | Bring your own LLM | Managed eval | BYOK recommended | BYOK expected | Customer-owned |
| Governance focus | Personal history | Shield-only, no storage | Personal history | Shared audit | Matters + reviewer | SSO + SIEM + retention |
| API key management | Basic | Basic | Basic | Team | Full lifecycle | Scoped controls |
| SSO / SIEM path | No | No | No | Roadmap | Export path | Required |
The benchmark and API reference surfaces are published separately from this pricing view, but they stay tied to the same gateway-owned contract and rollout posture.
